Even though mini split setup is below the expertise requirements of central AC systems, these are not "plug-n-play" units that can be properly installed without certain tools or any prior HVAC - electrical knowledge. The installation includes electrical, gas, and refrigerant connections. The failure to properly install HVAC equipment can raise personal safety and performance concerns. Warranty service - troubleshooting is provided through the contractor / installer and will be upheld as long as policies are observed. Once a non-defective unit is installed by a HVAC company, chances of anything going wrong are very slim and almost all contractors will guarantee their workmanship and provide future service free of charge (installation warranty). If it was determined that the unit is not functioning due to a defect and needs to be replaced, the part will be sent free of charge up to 2 years from date of purchase or 10/8/5 (depends on model) years for the compressor. If you receive a damaged or defective product, a replacement unit will be sent out Free of cost.
Before any Warranty Claims are made the Distributor has the right to make every reasonable effort to Troubleshoot the cause which may include providing Technical Advice.
As with any Warranty Claim the Customer must provide Receipts from a licensed HVAC Installer and Licensed Electrician, on their Official Letterhead or Receipt indicating the Complete Name of the Business, Address, Telephone Number and Current State Business License Number. Receipts must clearly state the Diagnosis Efforts. The Customer is also responsible for submitting any requested Photographs which shall include locations, electrical, and HVAC Connections.
Self Installs of HVAC or Electrical Startups by the Customer Void any Warranty Claims.
Warranty applies only if:
1. The product is installed in an owner-occupied, single family residence.
2. The product remains in the original installation location.
3. The product is installed by contractors who are licensed HVAC professionals.
4. The product is installed, maintained and used in accordance with the manufacturer’s recommendations as outlined in the Installation and Use & Care manuals.
-If a product is installed in a newly constructed home, the installation date is assumed to be the date of purchase.
-THIS WARRANTY DOES NOT INCLUDE LABOR or other cost incurred for servicing, repairing, removing, installing, shipping, or handling of either defective or replacement parts, or complete unit.
This warranty does not cover:
1. Damage or failure as a result of abuse, winds, floods, fires, lightning accidents, corrosive atmosphere.
2. Use of components or accessories that are not compatible with this unit.
3. Damage or repairs resulting from faulty installation, application, maintenance, abuse or unauthorized alteration of the product.
4. Failures to start due to interruption and/or inadequate electrical service, blown fuses, or open circuit breakers.
5. Parts not supplied by the Vendor or damage resulting from the use of parts not supplied or designated by the Vendor.
6. Damage caused by frozen or broken water pipes in the event of equipment failure.
7. Changes in the appearance of the units that do or do not affect its performance.
8. The cost of labor, shipping, or material charges or damages that may result from transportation, installation, or servicing.
9. Any cost related to the replacement, refilling or disposal of the refrigerant.
10. Increase in fuel or electric cost.